After you paid the order, we will send the registration code to you within a few minutes or hours after order,
if you have not received the email after order or the registration code of the product you purchased is lost,please
email to support@agoodconverter.com to get help.Please include your order ID and registered email address when you sending to us.
For all guest and user, support is available.
If you have problems installing or running agood products, please make sureyou are using the last released version of
our products.
If your problem repeats, please contact us via e-mail:support@agoodconverter.com.
The agood support team is
committed to providing customers with the best support possible. We will do our best to reply your problems promptly.
Contact leader@agoodconverter.com now, and we will know your complaints, suggestions or cooperation intents about our products or service.
Q1: How to report bugs?
Please email any bugs to support@agoodconverter.com.
Q2: Can I try the software before purchasing? Yes. You can download the software you like from our website, and then install it. Please ignore the registration request
, and just click the close button. There
will be the time limit in the trial version.
Q3: There is download and install problem with the download link you sent me. If you can not download the software or get an error that says something like "The setup files are corrupt", please go to
our download page to download the
lastest version of the software.
Q4: How long can I receive my registration code after order? Most of the time, users can receive the registration code within a few minutes or hours after order. However, some times
for some reason, if you have not received
the registration information after your purchase, please email to our Sales
Team: sales@agoodconverter.com to get help. Our Sales Team will find your order
information and send you the registration code soon.
Q5: I lost my registration code. Can you send me again? Yes. Please email to support@agoodconverter.com to get your registration info back. Be sure to provide your order ID or email you
used to order, so that we can find
your purchase info in our database.
Q6: When I input my registration code and click "register", it shows "input error" or "invalid code". Please go to our download page to download and install the lastest version of the software, then register for a try.
If there is still problem, you can contact our support team via support@agoodconverter.com.
Q7: I download the trial version but convert my file not intactly."why"? It is normal.The trial version has some limitions so that you can not convert your file intactly.After ordering,
It can remove all the limitions and it can convert intactly at
the best quality and fast speed!
Q8: If there is problem when using the software,what should you send to us? Please send the name of the software and version you used to buy as well as your order id to us so that we can solve your problem effectively.
If the problem you met is complex,we advise you to send us the "log"file which is in the installing folder or the picture of the error.
Q9: Can not add files or can not play or can not convert,how to do? You can download and install K-Lite Codec form:http://www.agoodconverter.com/Codec/klcodec335f.exe.
It can solve the problem that it can not convert or play FLV format file etc.
Q10: Can not add RM file or play RM file? You can download and install XP Codec Pack:http://www.agoodconverter.com/Codec/XP-Codec-Pack-234.exe
Q11: MOV file not supported? Please make sure you have install QuickTime Codecs:http://www.agoodconverter.com/Codec/quicktimealt.exe.
Q12: I need to re-register after I re-install the software? No, you don't have to re-enter your registration info. Our software will memory you registration status.
Customers' satisfaction is the best gift for us. We would like to try our best to provide you with the best products and service. So we welcome any question or suggestion.
